How to up- and downgrade my packages?

Free up- and downgrade

Yes it is possible to pick a new package for your number, online and real-time.
As many times as needed, at no additional change cost.

Change your packages

You can change your packages in TAG. Just follow these steps:

1. Log into TAG with your account

2. Go to ‘My Numbers’ 

3. Click ‘Upgrade’ on the number for which you would like to change the package:

4. Pick your new package

5. Press "Change Package" to submit your change

When will the new package be available?

Even though the new package has been ordered, the old number will remain active on the ‘old’ package.
The new package will be available instantly with a temporary test number. With this test number, you can configure the new settings at your convenience.

Once you are satisfied with the settings on the new package, click ‘Activate Now’ and your number will follow the new package instantly, as well as stop the test number.

Tip: Copy the reports of the old package before activating the new one so the information will not be lost.

Changed your mind on the up or downgrade?

No problem. If you do not activate the new package within 14 days, the up or downgrade will automatically be cancelled.

Which packages are available?

Various call routing packages are available, ranging for simple to very complex features.